Refund Policy
Last updated: 2026-09-27
1. General Principle
RESIP provides dedicated static IP resources. To prevent abuse, IPs are in principle non-refundable once sold, except under the 3-Hour Guarantee in Section 2 and the special circumstances in Section 4. Every refund request is individually reviewed by the RESIP team. Submitting a request does not guarantee a refund; whether a refund is granted, and its method and amount, are determined by that review.
2. 3-Hour Guarantee
To allow a brief trial, within 3 hours of purchase and with resource usage under 5% (combined bandwidth consumption, IP connections, etc.), if the service does not meet your needs you may submit a ticket to request a refund or a one-time IP replacement (same plan, region and carrier, reassigned by the system). • The team reviews each request and decides, based on the order status, usage and reason, whether to refund, replace the IP, or decline • Approved refunds are returned to the original payment method after deducting a 5% payment-processing fee • Orders past 3 hours or with usage over 5% are generally not eligible for a refund, but you can still ask us to troubleshoot or replace the IP • For connection or speed issues, please open a ticket first; many problems can be fixed directly
3. Cases Not Eligible for a Refund (Important)
Refunds will be declined where our review finds any of the following: • Abusive refunds: purchasing in order to obtain, screen or test IPs and then requesting a refund, or repeatedly purchasing and requesting refunds • Order farming: multiple accounts, or the same person or group, purchasing together and then requesting refunds together • Abuse of the guarantee: using the 3-Hour Guarantee or other terms for arbitrage, free use or repeated IP replacements • Accounts terminated for violating the Terms of Service or Acceptable Use Policy • Complimentary services or services obtained through promotions • Changes in performance caused by third-party platform policies or other reasons outside RESIP's control • Losses caused by the user's own account security issues (such as a leaked password) In these cases RESIP may refuse the refund, close the related orders, and restrict purchasing and use for the related accounts.
4. Special Circumstances
The following are not subject to the 3-hour limit and will be handled by RESIP: • System failures: if the service cannot be used due to RESIP's own fault, we will extend the service period or provide compensation based on the impact • Duplicate charges: overcharged amounts caused by payment system errors are refunded in full • Amount disputes: if you disagree with a refund amount, raise it in a ticket and we will respond within 5 business days
5. How to Request
1. Sign in to your RESIP account 2. Submit a ticket with your order number and the reason for the refund (attach screenshots if you have them) 3. Wait for the team's review; the result will be posted on that ticket
6. Processing Time and Refund Method
• Review: usually completed within 1-2 business days • Online payments such as WeChat Pay and Alipay: after approval, refunded to the original payment method, usually within 3-7 business days depending on the payment provider, and possibly longer over holidays • Account balance payments: refunded to your account balance • Cryptocurrency (USDT / TRX) payments: refunded to the wallet address you provide; network fees apply and exchange-rate differences are borne by the user; usually processed within 1-3 business days
7. Contact Us
To request a refund or ask about this policy, please contact us through the ticket system on our website.