Privacy Policy
Last updated: 2026-03-14
1. Information We Collect
1.1 Information You Provide: Account information (email address, username, password stored in encrypted form), payment information (complete credit card details are processed by third-party payment processors; we do not store card numbers), and contact information. 1.2 Automatically Collected Information: API call records, bandwidth usage, device information, browser type, IP address, access time, service response time, and error logs (used to improve service quality).
2. Purpose of Information Use
We use collected data for: providing and maintaining services, account management, order processing, improving service performance and user experience, customer support, security and fraud prevention, compliance requirements, and sending service notifications, account updates, security alerts, and marketing communications (you may unsubscribe from marketing emails at any time).
3. Information Protection
We employ industry-standard security measures including: TLS/SSL encrypted transmission, one-way hash algorithm for password storage, strict access controls, servers deployed in physically secure data centers, regular security audits, data backup and disaster recovery, and 24/7 security monitoring.
4. Cookie Usage
We use the following types of cookies: Essential cookies (maintaining login state and account security), functional cookies (remembering user preferences), and analytical cookies (understanding user interactions to optimize services). You can manage cookies through browser settings, but disabling certain cookies may affect service functionality.
5. Third-Party Services
We use third-party services including: payment processors (such as payment gateways and cryptocurrency USDT/TRX), analytics tools, cloud service providers, and communication services. These providers access your personal information only to the extent necessary to perform their specific functions. We do not sell your personal data to third parties.
6. User Rights
You have the following rights: Right of access, right of correction, right of deletion, data portability (obtain your personal information in a structured, commonly used format), right to withdraw consent, and right to object. Contact us through the ticket system or email to exercise these rights. We will respond within 30 days.
7. Data Retention
Account information is retained while the account is active. Transaction records are retained as required by law (typically three years or more). Usage logs are typically retained for 90 days. After account deletion, we will delete or anonymize your personal information within a reasonable period.
8. Protection of Minors
Our services are not intended for individuals under 18 years of age. If we discover that we have collected personal information from a minor, we will promptly delete it.
9. Policy Updates
This privacy policy may be updated from time to time. Updated versions will be posted on this page. For significant changes, we will notify users via email or platform announcements. Continued use of the service constitutes acceptance of the updated policy.
10. Contact Us
For questions about this privacy policy or privacy-related requests, contact us through the website ticket system or visit www.resip.net.